Shipping policy

Shipping Policy – Momento Scents

At Momento Scents, we are committed to delivering your favorite fragrances quickly, safely, and efficiently. Please review our shipping policy below for complete details.

1. Order Processing Time

  • All orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Time

  • Standard delivery time across Pakistan is 3–5 business days.

  • Delivery times may vary depending on your location and courier service conditions.

3. Shipping Charges

  • We may offer free delivery on selected products or promotional campaigns.

  • Otherwise, a standard shipping fee will be applied at checkout.

4. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) service nationwide.

  • Please ensure your contact number is active for order confirmation.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation message with tracking details (if available).

  • You can track your order through the courier service.

6. Delays & Issues

  • While we strive for timely delivery, delays may occur due to weather conditions, public holidays, or courier issues.

  • Momento Scents is not responsible for delays once the order has been handed over to the courier.

7. Incorrect Address

  • Customers are responsible for providing accurate shipping information.

  • We are not liable for orders delivered to incorrect addresses provided by the customer.

8. Damaged Parcels

  • If your package arrives damaged, please contact us immediately with clear photos for quick resolution.

9. Contact Information
For any shipping-related inquiries, please contact us:
Email: momentoscentspk@gmail.com
Phone: 0317 7913903

Thank you for choosing Momento Scents. We aim to deliver excellence with every order.