Refund policy

Return & Refund Policy – Momento Scents

At Momento Scents, customer satisfaction is our top priority. We strive to deliver high-quality fragrance products and a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.

1. Returns Eligibility
Due to the nature of perfume and personal care products, returns are only accepted under the following conditions:

  • The item received is damaged, defective, or incorrect.

  • The return request is made within 3 days of delivery.

  • The product must be unused, unopened, and in its original packaging.

2. Non-Returnable Items
We do not accept returns or exchanges in the following cases:

  • Opened or used perfumes.

  • Change of mind after delivery.

  • Products damaged due to misuse or improper handling by the customer.

3. Refund Process

  • Once your return request is approved, our team will guide you through the process.

  • After receiving and inspecting the product, your refund will be processed.

  • Refunds are usually issued within 5–7 business days.

4. Refund Method

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or mobile wallet.

  • For prepaid orders, refunds will be issued to the original payment method.

5. Damaged or Wrong Product
If you receive a damaged or incorrect product, please contact us immediately with:

  • Order number

  • Clear photos of the product

Our team will resolve the issue as quickly as possible.

6. Contact Us
For any return or refund inquiries, feel free to contact us:
Email: momentoscentspk@gmail.com
Phone: 0317 7913903

We appreciate your trust in Momento Scents and are committed to providing you with the best service.